1. Eligibility & User Account

• You must be at least 18 years old to place an order.
• You agree to provide accurate, complete, and updated information when registering or placing an order.
• You are responsible for maintaining the confidentiality of your account and password.
• Zwight reserves the right to suspend or terminate accounts involved in fraudulent activity or policy violations.

2. Orders & Payments

• All orders must be placed through the Zwight app or website.
• Prices displayed include applicable taxes, unless otherwise stated.
• Payments can be made via UPI, debit/credit card, wallets, or other online methods integrated into the app.
• Cash on Delivery (COD) may be restricted or excluded from certain offers.
• Orders are confirmed only after successful payment and acceptance by Zwight.

3. Delivery Policy

• Zwight provides hyperfast delivery, aiming to deliver food within minutes.
• Delivery times may vary depending on location, kitchen load, traffic, and weather.
• Customers must ensure the delivery address is correct and reachable.
• If the customer is unavailable or unreachable at the time of delivery, the order will be marked as delivered, and no refund/discount will apply.

4. 15 Minutes or Free* Guarantee

• Zwight promises delivery within 15 minutes for eligible orders.
• If delivery exceeds 15 minutes, customers are entitled to a 5% discount for every minute of delay, up to a maximum of 100% (free order).
• The timer starts from order confirmation shown in the app.

5. Cancellations & Refunds

• Orders cannot be cancelled once food preparation has started.
• In case of system errors, duplicate transactions, or non-availability of items, refunds will be processed to the original payment method within 7–10 working days.
• Zwight reserves the right to reject or cancel any order at its sole discretion.
• Refunds/discounts under the 15-minutes guarantee may be provided either as direct discounts, wallet credits, or vouchers, at Zwight’s discretion.

6. Promotions, Discounts & Offers

• Promotional offers, coupon codes, or loyalty rewards cannot be combined or transferred.
• Zwight reserves the right to modify or withdraw promotions at any time.
• Discounts/offers apply only to eligible orders as per the terms mentioned.

7. Food Quality & Responsibility

• All food is prepared fresh in Zwight’s partner kitchens or in-house facilities.
• Customers are advised to consume food immediately after delivery for best quality.
• Zwight shall not be liable for any health issues arising from storage, reheating, or misuse of delivered food.

8. Limitation of Liability

• Zwight will not be responsible for delays caused by circumstances beyond its control.
• Maximum liability of Zwight in any case shall not exceed the total value of the order in question.
• Zwight will not be liable for indirect, incidental, or consequential damages.

9. Privacy & Data Protection

• By using the app, you consent to Zwight’s collection, use, and storage of your personal data.
• Data may be used to improve services, process payments, send notifications, and personalize offers.
• Zwight does not sell or share personal data with unauthorized third parties.
• For details, please refer to our Privacy Policy.

10. Governing Law & Disputes

• These T&C are governed by the laws of India.
• Any dispute shall be subject to the exclusive jurisdiction of courts in Lucknow, Uttar Pradesh.
• Zwight reserves the right to amend these T&C at any time without prior notice.

11. Contact Information

For questions, complaints, or feedback, reach out to us: