1. Order Cancellations by Customers

• Customers may cancel an order within 1 minute of placing it, provided food preparation has not yet started.
• Once the order status shows “In Preparation” or “Out for Delivery”, cancellation is not allowed.
• If the order was prepaid and eligible for cancellation, a full refund will be initiated.

2. Order Cancellations by Zwight

Zwight may cancel an order due to:

• Non-availability of items or ingredients.
• Technical issues or system errors.
• Unforeseen circumstances (kitchen shutdown, safety issues).
• Suspicious/fraudulent activity by a customer.

In such cases, customers will receive a full refund to their original payment method or Zwight wallet.

3. Refunds for Delayed Orders

• Zwight offers a 15 Minutes or Free* delivery guarantee.
• If delivery exceeds 15 minutes (excluding exceptions), customers are entitled to a 5% discount for every extra minute, up to 100% of the order value.
• Refund/discount may be provided as: Instant discount, Wallet credits, or Vouchers, at Zwight’s discretion.

4. Refund Timelines

• Refunds to the original payment method (UPI, card, wallet) will take 7–10 working days depending on the bank/payment provider.
• Refunds as Zwight Wallet credits or vouchers may be issued instantly.

5. Non-Refundable Cases

Refunds will not be provided in the following situations:

• Wrong or incomplete delivery address.
• Customer is unreachable/unavailable.
• Deliberate delay to claim benefits.
• Bulk/party orders beyond limits.
• Pre-orders scheduled for later.
• Situations beyond Zwight’s control (force majeure).

6. Quality Concerns

• If a customer is dissatisfied with food quality, they may contact support within 30 minutes of delivery.
• Refunds or replacements will be handled at Zwight’s sole discretion based on evidence (photo/video).
• Zwight’s liability is limited to replacement or refund of order value.

7. Fraud & Misuse

• Zwight reserves the right to withhold refunds in case of repeated false claims or abuse of policy.
• Accounts involved in fraudulent claims may be suspended or permanently blocked.

8. Contact for Refunds

For refund-related queries, please contact: